terms and con

Terms of Purchase & Refund Policy
Last Updated 1/1/2023

Melton Mindset, meltonmindset.com and all subsidiaries or affiliated brands (hereinafter referred to as “Melton Mindset,” “meltonmindset.com,” “We,” “Us,” or “Our”) stand behind all of our products, and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Please review our Privacy Policy, which also governs your visit to our website and any purchases made on our website.

No Guarantee of Results

We don’t guarantee results or offer legal advice. Entrepreneurship and real estate investing involve risk and hard work. Always consult with your professionals. Any testimonials showing our success or our students’ success are not to be interpreted as common, typical, or expected. Some testimonials are from students who now work as a Melton Mindset coach or trainer. It takes education, drive, and hard work to reach your goals.

All Online Purchases

Any online product (courses, subscriptions, merchandise, or books) are Non-Refundable. You understand that all Dues and/or Fees are non-refundable unless explicitly stated in this Agreement and that they are fully earned upon payment.

Payment Related Terms

Waiver of Notice: You also agree to waive written notice of an increase in any amounts charged for any additional products and services purchased from Melton Mindset or other Dues and/or Fees that Melton Mindset collects via the Transactions, including its resubmission of declined or returned Transactions during or after termination of the Melton Mindset Membership.

Dues and/or Fees May Be Processed Together: You understand that Melton Mindset reserves the right to process Dues and/or Fees together in a single Transaction if such Dues and/or Fees are due and payable.

Dues and/or Fees Are Not Dependent on Use: The obligation to pay Dues and/or Fees is not dependent upon usage or availability of, or access to, all or any portion of the Services, including whether access to the Services is denied or otherwise limited or restricted as described herein. In addition, non-access or non-use is not a basis for a refund of any prepaid Dues and/or Fees.

Dues and/or Fees Paid by a Third Party: Melton Mindset’s acceptance of payment of some or all Financial Obligations from a third party, including without limitation a parent, legal guardian, employer, or insurer, does not relieve or discharge your responsibility for any Financial Obligation under this Agreement. To the extent a third party stops making such payments, you understand that you are responsible for the full amount of Financial Obligations, including any Payment-Related Fees arising from such third party’s failure to make timely payment. A third party’s failure to remit payment on your behalf shall not operate as a defense to or impair your obligations to timely pay all Financial Obligations applicable to your Membership.

Unpaid Dues and/or Fees: During any period of suspension or delinquency pending termination of your Melton Mindset Membership for nonpayment, you understand that your obligations under this Agreement and Melton Mindset Membership remain in effect such that you are responsible for payment of Financial Obligations, including, without limitation, Dues and/or Fees. You further understand that if you fail to pay any amount to Melton Mindset when due, you are responsible for all costs of collection incurred by Melton Mindset, including attorneys’ fees.

Apparel

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provided your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/damaged/defective items/packages lost in transit must be submitted directly to our customer service department within 30 days.

You can contact our Customer Service Department at 704-579-4271 during the hours of 8 AM – 5 PM EST, Monday through Friday, or reach us via email at meltonmindset247@gmail.com.

If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days, and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 704-579-4271 during the hours of 8 AM – 5 PM EST, Monday through Friday, or reach us via email at meltonmindset247@gmail.com for refund procedures or if you do not know if your product is from our 3rd party fulfillment center. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.

Special Promotions

Melton Mindset may, in its sole discretion, offer promotions or discounts related to Melton Mindset Memberships from time to time. These promotional offers, unless made to you or one of your Members, will not apply to your Melton Mindset Membership or these Terms. If we offer you a promotional offer, the specific terms of your promotion will be provided in the materials describing the particular promotion or at registration. Promotions involving free trials are limited to one (1) per household.

If your promotional offer provides for a free trial without requiring a paid Melton Mindset Membership, your free access to the Services will automatically cease without any further notice or other obligation to you upon expiration of the applicable free trial period. If your promotional offer provides for a free trial in connection with a paid Membership, your membership dues billing date will occur upon expiration of the applicable trial period, and we (or our coach) will begin billing your monthly payment method on a recurring basis for your Melton Mindset Membership in accordance with these Terms. If the terms of your promotional offer expressly permit you to cancel your Melton Mindset Membership prior to the end of your trial, you must timely cancel your Melton Mindset Membership prior to the expiration of the applicable trial period, or you will be charged for the Melton Mindset Membership upon your membership dues billing date. Instructions for canceling your Melton Mindset Membership are described below. Please note that you will not receive a notice from us that your trial has ended or that the paid portion of your Melton Mindset Membership has begun. We reserve the right to modify or terminate trials at any time, without notice and in our sole discretion.

Subscriptions

You agree to pay all Financial Obligations with your Monthly Payment Method or such other payment method accepted or permitted by Melton Mindset. You authorize Melton Mindset or its coaches to automatically and without notice charge or debit, as applicable, your Monthly Payment Method or such other payment method accepted or permitted by Melton Mindset to pay Financial Obligations. You understand and agree that certain of such Financial Obligations are recurring charges or debits that do not vary in amount and, as a result, no further notice is required for Melton Mindset or its agents to charge or debit such amounts to or from your Monthly Payment Method or such other payment method accepted or permitted by Melton Mindset. The payment and processing of Financial Obligations with your Monthly Payment Method or other payment method is referred to individually in this Agreement as a “Transaction” and collectively as “Transactions.”

You represent and warrant that you are an authorized account holder of any financial transaction account which you provide to Melton Mindset for payment of Membership Dues or other Transactions.

Monthly Payment Method:
The credit or debit card or other financial account designated in the Account, as may be subsequently updated, is a valid financial account that may be charged or debited by Melton Mindset or its agents to pay amounts due to Melton Mindset (“Monthly Payment Method”) as follows:

Recurring Charges:
You authorize Melton Mindset or its agents on or about the first of each month (or on another date selected, as permitted by Melton Mindset) to automatically and without notice charge or debit, as applicable, your Monthly Payment Method, your Club Tab (or, if such method is invalid or inaccessible for any reason, any Club Tab Account or Other Payment Account) to pay in advance recurring Financial Obligations, including, without limitation, Membership Dues, recurring Service-Related Fees, and any and all other recurring amounts, fees, costs, or other charges due to Melton Mindset. You understand and agree that such Financial Obligations are recurring charges or debits that do not vary in amount and, as a result, no further notice is required for Melton Mindset or its agents to charge or debit such amounts to or from your Monthly Payment Method.

Cancellation Methods

Subscribers wishing to cancel their subscription can do so by one of the following two approved methods:

Email Cancellation: Send a cancellation request to meltonmindset247@gmail.com. The email must come from the registered email address associated with the subscription account. Please include your full name, subscription details, and a brief reason for cancellation (optional) to help us improve our services.

Online Customer Portal: Subscribers may cancel their subscriptions through our Online Customer Portal. Log into your account, navigate to the 'Subscriptions' section, and follow the prompts to cancel your subscription.

Acknowledgment of Cancellation Request:
Upon receiving your cancellation request through one of the approved methods, we will send an acknowledgment email confirming the receipt of your cancellation request. This confirmation will be sent to the email address associated with your subscription account.

Processing Time:
Please allow up to 48 hours for the processing of your cancellation request. Once processed, the cancellation will take effect at the end of your current billing cycle.

No Other Avenues for Cancellation:
Please note that cancellation requests made through any other avenues, including but not limited to phone calls, social media messages, or direct mail, will not be honored. This is to ensure the security and proper documentation of your cancellation request.

Final Service Use:
Upon successful cancellation, you will continue to have access to your subscription until the end of your current billing cycle. No partial refunds will be provided for unused portions of the billing cycle.

Physical Products

Most apparel items are fulfilled by 3rd party suppliers, so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provided your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted, damaged, defective items, or packages lost in transit must be submitted directly to our customer service department within 30 days.

You can contact our Customer Service Department at 704-579-4271 during the hours of 8 AM – 5 PM EST, Monday through Friday, or reach us via email at meltonmindset247@gmail.com.

Digital Download Products & Digital Video Training Access

There is no refund at all on any digital products. You will receive access to the online training platform for the amount of time that was stated in the product description you purchased. If you have any problems accessing the digital content you have purchased, please contact our Customer Support Department immediately at 704-579-4271 during the hours of 8 AM – 5 PM EST, Monday through Friday, so we can resolve the issue. The purchase of a Melton Mindset training module does not grant rights to the buyer to share, reproduce, or resell the product in any way.

All digital and downloadable product sales are final. We do not offer digital product refunds. Once a download or digital access has been assigned to you, there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal for any Melton Mindset product, please contact meltonmindset247@gmail.com.

Please be advised that any and all agreements for downloadable or digital products, Melton Mindset and meltonmindset.com digital products are NOT subject to cancellation, refund, or store credit. We do not accept any verbal modifications of these agreements, and the "no refund and no cancellation" policy stated in the agreements is strictly adhered to. After the full term of the agreement has expired, you may request to cancel the automatic renewal of the agreement, or your agreement will be converted into a month-to-month agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto-renewal, and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.

ALL BUILD-OUT FEES AND SETUP FEES ARE NON-REFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT. Agreements with a 90-day opt-out clause do not include a refund on the initial investment. There is NO refund on digital products or build-out fees. By signing the agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy, including that you will not initiate a chargeback for any services rendered or for digital products that have been delivered. You also agree and acknowledge that you are paying in monthly installments on your total contract value as a payment plan, not a recurring subscription fee.

Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 90 days, or if the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.

If you have any problems accessing the digital content you have purchased, please contact our Customer Support Department immediately at 704-579-4271 during the hours of 8 AM – 5 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce, or resell the product in any way.

Payment Plans

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 60 days prior to the event date or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 60 days of the date of the event.

Effective Date: 2/29/2024

This Privacy Policy explains how Melton Mindset, collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at https://meltonmindset.com.

COLLECTION OF PERSONAL INFORMATION

Information Collected Directly from You

We may collect personal information directly from you, for example, through a web form, during registration, while making an inquiry, or when attempting to contact us for sales or customer support. Personal information we collect directly from you may include your first and last name, address, email address, and phone number.

Information Collected from Your Device

Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including, for example, your IP address, the date and time of your visit, browser and operating system information, referring website address, and other information about you and how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features, such as keeping track of information partially completed on a web form. Our email campaigns may also use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information Collected from Our Partners

We may collect personal information about you from our third-party partners and combine it with other information that we collect. Personal information we collect from our partners may include, for example, your demographic information, contact data, geographical location, and similar information.

Use of Information Collected

We may use the collected information to retarget advertising, message you via the forms of communication collected, and improve your online experience.